Terms of Use

Who operates this website

The public Truvenda corporate website is operated by Truvenda Cloud Technologies Limited, a company incorporated in Nigeria under RC 9710187. Our registered office is 164 Ogui Road, Enugu, Enugu State, Nigeria. In these Terms, “Truvenda”, “we”, “us” and “our” mean that company, and “you” means the person visiting or using the website.

These Terms of Use apply when you access the website, use a public feature, submit an enquiry or use content made available here. Read them alongside our Privacy Policy, which explains how we handle personal data. Where you write on behalf of an organisation, describe your role accurately and act within the authority that organisation gave you.

Scope of this website

This website provides information about the company, its products, team, careers and investor relations. It gives you ways to contact the company and can direct you to other websites or support channels. Viewing a page or sending an enquiry opens a way to learn more or begin a conversation. Any customer, employment, investment, supplier or partnership relationship is formed through its applicable agreement and process.

Public pages may describe features, integrations, regions, eligibility or future work in general terms. The terms and details presented through the relevant live service or written agreement govern an actual purchase, subscription, employment offer, trial or engagement. Verify time-sensitive details with the appropriate team before making decisions that depend on them.

Product services and separate agreements

Truvenda Business, Karyopay, ZestGo, Clovora and TruCom serve different purposes. An individual product can have its own operator, account requirements, pricing, availability, payment terms, acceptable-use rules, privacy notice, cancellation or refund rules and support process. The relevant product materials or agreement govern how you use that service and which rights and obligations apply.

A public description, screenshot, announcement or link on this site explains or illustrates a product. Availability can depend on your location, plan, eligibility, release stage, provider permissions and technical requirements. Access to a feature, integration or beta release is subject to the product’s terms and its actual availability. Check the live service and any applicable agreement for details.

If these corporate website Terms and a product agreement address the same product-service issue, the product agreement governs that issue to the extent permitted by law. Use the product’s official support channel for account access, billing, transactions, deletion requests or incidents that require product-specific information.

Before signing up or paying

Check which entity is offering the service and review the terms shown for your plan or transaction. Relevant information can include charges and taxes, whether a subscription renews, how billing or cancellation works, what support is included and any eligibility or verification steps. A corporate page may provide an overview, while the relevant service must present the information required for its transaction. Keep a copy of any terms or confirmation you rely on.

Use the official product checkout or a payment channel separately agreed and verified for the transaction. If you are following up on an existing payment, refund, cancellation or dispute, contact the service through its official support or notice channel and provide its transaction reference. The general corporate enquiry form is intended for enquiries and provides no way to complete or change a transaction.

Acceptable use and website security

You may browse the public pages, follow public links and use the available enquiry channels for their intended purposes. Use the website lawfully, respect the rights of other people and submit information you reasonably believe to be accurate.

Prohibited conduct

• Impersonating Truvenda, another person or an organisation, misrepresenting authority, or submitting fraudulent, deceptive, threatening, harassing, discriminatory or unlawful material.
• Introducing malware, phishing links, credential-harvesting pages or code intended to interfere with another person’s system, or using the form for unsolicited bulk messages or repeated unrelated promotions.
• Attempting to access a protected account, non-public endpoint or data without authorisation, or evading access controls, rate limits and form security checks.
• Disrupting the website with abusive traffic, excessive automated requests or systematic extraction that interferes with normal service or infringes rights.
• Harvesting personal information from the site, submitting another person’s private records without authority, or using website materials to mislead people about a relationship with Truvenda.

Automated access and permission

A public URL allows you to visit the page for its ordinary purpose. A request to run an automated integration, collect material in bulk or perform security testing requires separate authority where it would go beyond that ordinary use. Follow access controls and published instructions. Keep any permitted activity within its agreed scope and stop if it unexpectedly exposes non-public material or affects someone else's account or data.

If we receive a credible report of abusive requests or impersonation, we may investigate the affected site activity, restrict requests where justified and preserve relevant evidence. The response depends on the nature and severity of the issue, any applicable obligations and the information available. Send a good-faith report using the channel below.

Reporting a problem

Use the contact details below to report a suspected security issue or misuse. Share the affected page, time and enough information to help reproduce the issue safely. Avoid accessing or copying other people’s data while investigating. A public contact channel is an appropriate place for an initial report. Ask for a secure channel before sending any sensitive evidence.

Intellectual property and permitted use

Truvenda or its licensors own or control the rights in the protected website text, graphics, branding, logos, photographs, code and design. Product names and marks can belong to Truvenda or to their respective owners. Rights in licensed materials remain with their owners and are governed by the applicable licences.

You may view public material, link to a public page in an accurate and lawful way, and make reasonable personal or internal reference copies where the law allows it. Keep copyright and attribution notices with any permitted copies. Quotation, reporting and other lawful uses under applicable intellectual property rules remain available.

Obtain permission before using protected material in commercial publications, redistributing substantial portions or modifying and distributing copies where no other legal permission applies. Use our name and marks accurately. Any use that suggests sponsorship, partnership or endorsement requires authorisation if such a relationship has not been agreed.

Linking, attribution and permission requests

When linking to our site, identify the destination accurately and present it in a way that lets readers understand who publishes it. Keep original credits on permitted extracts. Ask before using a logo or other brand asset in an advert, product listing, partnership announcement or other context that could imply a commercial relationship. Include the material you want to use, where it would appear and the purpose of the use so we can consider the request.

If you believe material on the corporate site infringes a right you hold or represent, identify the material and page URL, describe the protected work or mark, explain your authority and provide a reply address. We may request further information needed to assess the report and consider the interests and rights of the parties involved.

Enquiries, submissions and confidentiality

When a contact channel is available, choose the category that fits your enquiry. Give us accurate details and enough information to understand the request. If you submit material, you retain any rights you hold in it and permit us to receive, review, reproduce internally and route it as reasonably needed to assess and respond. The Privacy Policy describes processing of any personal data included.

The website’s general enquiry channel is designed for ordinary business correspondence. Use an agreed secure channel for passwords, identity documents, payment-card details, full customer records, confidential technical information or materials covered by a duty of confidentiality. Send third-party information only when you have the authority and a valid reason to share it.

A general enquiry, unsolicited idea, commercial proposal or acknowledgement is handled as ordinary correspondence. If confidential treatment is important, agree on a written confidentiality arrangement before disclosing the material. Any proposal acceptance, purchase order, engagement or other binding commitment follows the applicable written process and authority.

An on-screen acknowledgement refers to the status reported by the form. If you receive an error, check the information and try again or use a published correspondence channel. Use product support, contractual notice procedures or any designated reporting channel when the matter requires action there.

Use the right route for the issue

Use an available corporate contact channel for general company questions, press, partnerships or a request to identify the right team. Use the channel named on a vacancy for applications and the channel specified for investor correspondence where one is available. Send product account or billing information through that product's support process. Use the privacy request process for an access, correction, deletion or other data protection request.

If a subject has already been assigned a reference or handled in another conversation, refer to the existing record so the right team can identify it. Where possible, summarise the issue first and wait for the responsible team to request any sensitive material through an appropriate channel.

Official communications and impersonation

Confirm that a message comes from the organisation or product it claims to represent before following an unfamiliar link, sending sensitive documents or making a payment. If a message changes payment instructions, claims to offer a job or asks for an urgent transfer, confirm it using a contact or support route you found independently. Treat a request for a password, an authentication code or a complete payment-card number as a reason to stop and verify the sender.

If you suspect that someone is using Truvenda's name or branding to impersonate the company, send a short report with the URL, sender address, date and a redacted example if useful. Keep any original evidence privately. Avoid forwarding live phishing links to people who may open them inadvertently. If your report concerns a product account, notify that product through its established support channel as well.

Careers and applications

Vacancy descriptions, qualifications, locations, benefits and timelines describe the opportunity as presented at the time. Truvenda can update, pause or close a vacancy as circumstances change. Apply through the channel shown for the opportunity and provide accurate information about your qualifications, experience and right to share the materials you supply.

The application process can involve correspondence, assessments, interviews, references or eligibility checks where appropriate and lawful. An application or interview is one step in that process. Employment or another engagement is governed by the relevant offer, agreement and applicable law. Read the Privacy Policy for the handling of application correspondence submitted through channels identified on this website.

If you are applying as an employee, contractor or other candidate, verify the vacancy and the person handling the application through the channel identified for that opportunity. Share references or evidence of qualifications only when requested through an appropriate route. Tell us if you need an adjustment to the way you access the careers page or submit your materials, so the relevant team can consider the request.

Investor information and forward-looking statements

The investor materials introduce the company and its business and provide a channel for enquiries. An offer, invitation or commitment to invest, if made, must follow the applicable law, required disclosures and definitive transaction documents. Website material is general business information. Obtain professional advice appropriate to your circumstances before relying on it to make a financial, legal or investment decision.

Descriptions of markets, planned products, future features, strategies, timing and expectations can reflect assumptions at the time of publication. Actual outcomes can differ because of execution, regulatory requirements, provider decisions, customer demand, competition and other developments. Review any current disclosures and definitive documents for a proposed transaction.

Handling investment materials

Send a short introduction first. If a discussion requires non-public financial records, ownership information or other confidential material, confirm the intended recipients and agree on the appropriate channel before sharing. Any documents supplied during a financing or diligence process are subject to the terms and disclosures applicable to that process. An introduction or invitation to continue a discussion is an opportunity to evaluate it and does not settle transaction terms.

External links and services

The website can link to a product, publication, social profile or other website and can use infrastructure and security services to deliver features. Third-party destinations have their own operators and may apply their own terms and privacy practices. Review the destination and its terms before signing in, submitting information or paying. A link identifies a resource or destination and, by itself, gives no assurance about its accuracy, availability or suitability.

The Privacy Policy describes processing by providers we use to operate this corporate website. Any product integration with an outside provider is governed by the product-specific agreement and the applicable provider requirements.

Availability, corrections and access controls

We aim to keep the corporate website useful and accurate. Content can change as the company and products develop. We may correct errors, replace or remove outdated material, move a page or change how an enquiry channel works. For material information about a transaction, rely on the information required by law and the terms presented through the relevant channel.

The site may be unavailable during maintenance, a hosting incident, a capacity problem or a security event. We may restrict particular requests or access when reasonably necessary to contain abuse, protect people or systems, comply with law or resolve a technical incident. Corporate website access restrictions are distinct from any product-account suspension, which is governed by the relevant product agreement and applicable law.

If you spot inaccurate information, an inaccessible page or a broken link, tell us which page is affected and what you expected to find. If you need an accessible way to receive information or contact us, explain what would help in your correspondence.

Reliance on corporate information

Use the corporate website as a source of general company information. Confirm material details before acting on a publication, particularly where timing, product availability, eligibility or third-party requirements can change. Use the applicable written agreement and official product channel when you need terms, support commitments or confirmation of a feature.

We provide the website subject to the duties and warranties imposed by law. Website descriptions are subject to changes in the underlying products, vacancies and business plans. Any warranty, service commitment or remedy given under a product agreement or applicable law continues to apply as provided there.

Responsibility and consumer rights

Responsibility for loss, injury, defective performance, fraud, negligence, misrepresentation or other harm is determined by the applicable law and facts. These Terms preserve mandatory consumer protections, statutory warranties and remedies, and any liability that the law prohibits us from excluding or limiting.

If you are a consumer, the protections that apply under the Federal Competition and Consumer Protection Act and other mandatory laws remain available. Product-specific rights, pricing disclosures, cancellation terms, warranties and remedies are governed by the law and the relevant transaction. The corporate website terms do not change the rights and obligations of an existing product transaction.

Governing law, complaints and disputes

The laws of the Federal Republic of Nigeria govern these Terms and disputes concerning use of this corporate website, subject to mandatory protections that apply under another law. A dispute may be taken to a court or authority with lawful jurisdiction. Any dispute mechanism agreed for a particular product or transaction applies as provided by that agreement and applicable law.

See making a complaint for the information to provide and the routes available. Contacting us preserves the legal rights and remedies available to you.

If a court or competent authority finds a provision unenforceable, that provision applies only to the extent the law allows. The remaining provisions continue to apply where they can operate independently.

How to raise a website complaint

Give us enough information to investigate

Describe what happened, when it happened and which page or communication was involved. Explain the outcome you are seeking, such as a correction, a response to an unanswered enquiry or clarification of a published statement. If you have relevant correspondence, a receipt or a screenshot, include a reference or provide an appropriately redacted copy. Keep a record of your original communication and any response.

Where the issue belongs

Use the corporate contact below for the content or operation of this website. If the issue concerns a product purchase, billing, refund or an account restriction, use the product's designated complaint channel and follow the applicable agreement. For a personal-data concern, see the Privacy Policy's complaint process. Where a regulator or court has jurisdiction, the applicable law determines the process and any time limits.

If you refer a consumer issue to the Federal Competition and Consumer Protection Commission, it can ask for details of the business, what occurred and relevant supporting records. Our review of a complaint is separate from any legal filing or regulatory process. Keep any applicable deadlines in mind while seeking a response.

Changes to these Terms

We may revise the Terms to reflect changes to the website, company practices or applicable law. We publish the current version here with its effective date. Where the law requires additional notice or acceptance, we will provide or obtain it as required. Updates apply from their effective date and are subject to any mandatory rights or separate agreements that already apply.

Legal notices and correspondence

Send website terms questions or correspondence to Truvenda Cloud Technologies Limited, 164 Ogui Road, Enugu, Enugu State, Nigeria. Identify the website page or matter and include a safe way for us to respond. For a notice under a separate product agreement, follow the notice provisions in that agreement. Any legal process that requires service in a particular manner remains subject to the applicable procedural rules.